Our Clients   Case Studies       AGN Networks www.agnnetworks.com Client Profile AGN Networks is a company delivering unique interconnectivity solutions for owners and operators of IP Enabled PBX’s. Their key products include: Packet Trunking, Packet DID, Packet Toll Free. Project Requirements AVangard Solutions Inc. was hired to build AGN’s system from ground up from system design, integration and customization to system maintenance. Key requirements included:  Conceptual design of the network architecture  IP network design  IP security design and implementation  Protocol transparent VoIP network design  Creation of robust and failsafe system with redundancy, scalability  Provision of real time monitoring and alert mechanism  Selection, integration and deployment of redundant high availability network components;  Installation and configuration of switching engines  Installation and configuration of RADIUS based rating and accounting system  Development of customized billing system with granular invoicing and product package management  Development of custom tailored web based subscriber self service CRM portal. Each subscriber has the ability provision and manage their own network devices, view invoices and statements; download charge records etc  Development of custom administrative console for network management and monitoring; complex user access privileges mechanism  The system had to provide system transparent management interface for administering heterogeneous backend environment  Creation of XML network provisioning system to provide dynamic least cost routing, automatic fail over and disaster recovery mechanism, VoIP protocol transparency and transparent interoperability  Interoperability testing and documentation with strategic IP PBX vendors/manufacturers  Ongoing network maintenance and application enhancements  Development and integration of custom API to commercial help desk application  Creation of OLAP database with DSS reporting functionality  Development of revenue assurance system with aging functionality  Development of DID and TollFree inventory management and distribution mechanism  Development of ongoing application enhancements Solution To handle the challenge AVangard Solutions Inc. integrated best of bread network switching and rating solutions. Custom developed APIs and interfaces optimized the performance and the usability of the system. Redundancy and fail over have been implemented on several network layers to guarantee 100% netowrk uptime. Custom billing and reporting engines were developed to meet the specific requirements of the client. Intuitive CRM solution has been developed to provide competitive edge in the fast growing VoIP market. Interoperability testing has been performed with major VoIP equipment providers to ensure failsafe connection to the network. Results In less than one year AGN became a prominent name in the VoIP world. They have been chosen as preferred SIP Trunking provider by AVAYA. GM Systems* Client Profile Company X has developed a solution that creates a trusted class of email called CertifiedEmail that guarantees deliverability for senders and spam-free, phishing-free emails for recipients. Company X's certified email is integrated by AOL, Yahoo etc. Project Requirements AVangard Solutions Inc. had to develop a platform independent transactional Reconciliation Tool to be installed at Company Xl’s customer premises. Key application requirements included:  Decript, translate, load, match, merge and reconcile large amount of email certification tokens and to produce output files in different customizable formats  Handle very high volume of real time or batch processed transactions  Duplicate records detection and merging with past data  Fraud detection and isolation  Record validation and exception handling  Customized file output or database loads  Support for many commercial and open source RDBMS  Online backup and archival functionality  Installation and configuration utility Solution To achieve the high requirements of the application AVangard Solutions Inc. implemented best industry practices in the fields of parallel processing. Optimized parsing mechanisms allowed for fast data manipulation. A unique challenge was presented by the performance requirements from the application on different platforms (MS Windows, Unix, Linux). Results Company X services are being used by some of the biggest email providers such as AOL and Yahoo. As a core component of Company X ’s product the reconciliation tool plays major role in their offering. * Due to our NDA with the company we are not authorized to disclose the company's name. Spiritel Technologies www.spiriteltechnologies.com Client Profile An UK based company Spiritel Technologies has brought together the latest generation of IP based telephony technologies to deliver high quality services designed to enable both new and established companies to benefit from the substantial advantages these technologies deliver. Spiritel Technologies is part of Spiritel plc (AIM: STP) which is the holding company for a growing group of companies whose focus is telecommunications’ services and products and is one of Europe’s leading call termination businesses. Project Requirements AVangard Solutions Inc. was hired in several projects: custom VSP portal developments; development of web based reseller management and commissioning application; Development of secure XML APIs for VSP integration; Development of order processing and commissioning application. One of the larger projects developed for Spiritel Technologies required the following functionalities:  Custom tailored multi tier reseller management (VSP) application  System architecture and design  Workflow process management  Administrative portal with customizable user access privileges  Multi layer mechanism for complex agent commissioning  Integration with fulfillment/deployment agencies  Real time order processing and tracking  Real time provisioning of CPE devices  Real time exception handling for all system processes  Online product returns and replacement process management  Credit card payments and ACH transactions bank interfaces  Customizable template based subscriber management portal  Advanced search functionality  Real time and bulk data manipulation and loads from different external sources  Integration with existing billing/switching platforms  Custom help desk and ticketing application  SOAP based web services APIs for total account management  Ongoing system maintenance and support - dedicated personnel  Complex set of online reports for revenue assurance Results The rich feature set provided by the integrated solution gives competitive edge of Spiritel Technologies in a fast growing and saturated market. Allowing them to concentrate on business development rather than operational tasks. IVM Telecom www.ivm.us Client Profile IVM Telecom is a leading VoIP Service Provider. One of their offerings was to provide hosted VoIP services. Project Requirements AVangard Solutions Inc. was commissioned to develop a white label custom VSP operator console for call center customer service. The portal had to be template based for custom integration with different VSP. Key application requirements included:  Privileged administration of user accounts  Multiple criteria account lookup functionality  Account profile review and update  Customer statement generation  Customer account management  Credit/debit functionality  Multilevel referral payment mechanism  Customized reporting tool  Custom system level configuration management console for Linux servers  Online payments processing  Administrative alerting functionality  Customized branded statements templates  Custom database reporting  Web based configuration utility for network and system settings Results The application was developed per customer requirements in very short amount of time and allowed IVM very quickly integrate in production several large customers. SysMaster Corporation www.sysmaster.com Client Profile SysMaster is a leading vendor of voice, video, and data equipment, serving emerging and traditional telecoms and service providers Project Requirements SysMaster has subcontracted AVangard Solutions Inc. to build a project required for custom tailored distributed web email application with centralized Database:  Clustered Webmail servers solution  Custom API to external centralized database  Requirements for high scalability high availability; ability to handle thousands of users  Integration interface with existing system  Customizable subscriber web templates  Proprietary Management API via secure token exchange  System configuration web tool Results By utilizing unique IMAP servers clustered technology with dynamic load distribution AVangard Solutions Inc. was able to meet the challenging requirements and to deliver robust solution.
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